Welcome to Pivit Business Operations ("Pivit," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website at pivitops.com (the "Site") and any professional services we provide to you.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Pivit is a professional services provider headquartered in India, serving businesses in the United States, United Kingdom, United Arab Emirates, and Australia. Our services include:

The specific scope, deliverables, timelines, and fees for any engagement will be defined in a separate service agreement, statement of work, or proposal agreed upon by both parties before work begins.

These Terms provide the general framework governing our relationship. Individual service engagements are governed by a separate written agreement (such as a Service Agreement, Statement of Work, or Proposal) that outlines the specific scope of work, deliverables, fees, payment terms, and timelines.

In the event of a conflict between these Terms and a specific service agreement, the terms of the service agreement will prevail to the extent of the conflict.

A successful engagement depends on collaboration. When you engage our services, you agree to:

• Provide timely, accurate, and complete information necessary for us to perform the agreed services
• Grant appropriate access to the platforms, tools, and systems required for service delivery (such as QuickBooks Online, Asana, Gusto, or similar platforms)
• Review and approve deliverables within the timelines specified in your service agreement
• Designate a primary point of contact to facilitate clear and efficient communication
• Maintain the confidentiality of any login credentials shared with us and revoke access promptly if needed

Delays resulting from incomplete information, delayed access, or delayed approvals may affect timelines and deliverables. We will communicate proactively if any client-side delays arise.

When providing services such as bookkeeping, payroll, and tax support, we work exclusively within your existing platforms and systems. We do not store, download, or retain your financial data, bank account details, tax records, or payroll information on our own servers or systems.

You retain full ownership and control of your data at all times. Access granted to us is limited to what is necessary to perform the agreed services, and you may revoke that access at any time.

We implement commercially reasonable security practices when accessing your platforms and treat all client information as confidential.

Fees for our services will be outlined in your individual service agreement. Unless otherwise specified:

• Invoices are issued on a monthly basis or as specified in your agreement
• Payment is due within fifteen (15) days of the invoice date, unless otherwise agreed in writing
• Late payments may be subject to a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is lower
• We reserve the right to pause or suspend services if payment remains outstanding for more than thirty (30) days after the due date

All fees are exclusive of applicable taxes, which are the responsibility of the client unless otherwise stated.

Our Intellectual Property

All content on our website, including text, graphics, logos, images, templates, frameworks, tools, and software — is the property of Pivit Business Operations or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on our website without our prior written consent.

Client Deliverables

Work product created specifically for you as part of a paid service engagement (such as process documentation, workflows, or reports) becomes your property upon full payment, unless otherwise agreed in writing. We may retain anonymized, generalized versions of frameworks and methodologies for use in serving other clients.

Feedback

If you provide suggestions, ideas, or feedback regarding our services, you grant us the right to use that feedback without restriction or compensation to improve our offerings.

Both parties agree to treat confidential information shared during the course of our engagement with appropriate care and discretion. Confidential information includes any non-public business, financial, operational, or technical information disclosed by either party.

We will not disclose your confidential information to third parties without your prior written consent, except as required by law, regulation, or legal process, or to trusted service providers who assist us in delivering our services and who are bound by confidentiality obligations.

This confidentiality obligation survives the termination of any service agreement.

We are committed to delivering high-quality services with professionalism and care. However, to the fullest extent permitted by applicable law:

• No Guarantee of Results: Our services are professional in nature. While we work diligently to support your operations, we do not guarantee specific business outcomes, financial results, or regulatory compliance outcomes.
• Cap on Liability: Our total liability for any claim arising out of or related to our services will not exceed the total fees paid by you to us during the three (3) months immediately preceding the event giving rise to the claim.
• Exclusion of Indirect Damages: To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, regardless of whether we were advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability that cannot be legally excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless Pivit Business Operations, its officers, directors, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms or any applicable service agreement
• Your use of our website or services in a manner not authorized by these Terms
• Any inaccurate, incomplete, or misleading information provided by you
• Any violation of applicable law or third-party rights by you

These Terms remain in effect as long as you use our website or maintain an active service engagement with us.

Termination by Either Party

Either party may terminate a service engagement by providing written notice as specified in the applicable service agreement. If no notice period is specified, either party may terminate with thirty (30) days' written notice.

Termination for Cause

Either party may terminate immediately upon written notice if the other party materially breaches these Terms or a service agreement and fails to cure the breach within fifteen (15) days of receiving written notice of the breach.

Effect of Termination

Upon termination:

• You will pay all fees for services performed through the effective date of termination
• We will provide reasonable transition assistance to facilitate an orderly handover, subject to payment of outstanding fees
• Access to your platforms will be returned or released promptly
• Provisions related to confidentiality, intellectual property, limitation of liability, and indemnification will survive termination

We believe most concerns can be resolved through open communication. If a dispute arises, both parties agree to first attempt to resolve it informally through good-faith discussion.

If the dispute cannot be resolved informally within thirty (30) days, either party may pursue resolution through binding arbitration administered under the rules of a mutually agreed arbitration body, or through the courts of competent jurisdiction as outlined below.

Governing Law and Jurisdiction

When using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorized access to any part of the website, server, or connected systems
• Not use the website to distribute malicious software, spam, or harmful content
• Not reproduce, duplicate, or exploit any part of the website for commercial purposes without our prior written consent

We reserve the right to restrict or terminate access to our website if we reasonably believe you are using it in violation of these Terms.

Our website may contain links to third-party websites, tools, or resources for your convenience. We do not control, endorse, or assume responsibility for the content, privacy practices, or availability of any third-party sites. Your use of third-party websites is at your own discretion and risk.

Our website and its content are provided on an "as is" and "as available" basis. While we strive to keep our website accurate, functional, and up to date, we do not make any warranties or representations, express or implied, regarding:

• The accuracy, completeness, or reliability of any content on the website
• The uninterrupted, error-free, or secure operation of the website
• The suitability of the website or its content for any particular purpose

To the fullest extent permitted by applicable law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Neither party will be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, government actions, pandemics, utility or telecommunications failures, cyberattacks, or other force majeure events. The affected party will promptly notify the other party and use reasonable efforts to mitigate the impact.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Pivit Business Operations regarding the subject matter covered herein. These Terms supersede all prior oral or written agreements, representations, and understandings relating to the same subject matter.

We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website or services after any updates constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

If you have questions or concerns about these Terms of Service, we welcome you to reach out:

We are committed to building relationships grounded in transparency, trust, and mutual respect.